Student Administration | Higher Education

Student Administration focuses on administrative service components.�When strategically managed, these components work together to recruit and retain students for the institution and provide seamless support from matriculation to graduation and beyond. Components of this administration include recruitment and admissions, financial aid and scholarships, market and institutional research, records and registration, academic advising and support services, student accounts, housing, finance administration/budgeting, student/institutional employment, and alumni affairs.

While programs are tailored to meet the unique needs of each institution, the basic need to manage institutional enrollment from the point of initial contact through graduation has become increasingly apparent. Declining enrollments are second only to declining appropriations as the reason for institutions� financial problems. Enrollment management is an important factor in assisting institutions to attain their objectives and remain financially viable.

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Business Process Analysis helps an institution to improve how it conducts its functions and activities in order to reduce overall costs, provide more efficient use of resources, and better support to the institution�s community.�SMART focuses on identifying requirements in the context of helping institutions to achieve strategic goals through internal changes to organizational capabilities, including changes to policies, processes, and information systems.

Colleges and universities find themselves using some date from more than one report to be able to make key operational and strategic decisions. SMART assesses and measures key institutional objectives and strategies with correct and timely information that is presented in the appropriate format for the user. From daily production and operational reports to executive dashboards and alerts, SMART assists in creating reports that involves both the technical infrastructure required as well as the skills needed to keep institutional staff provided with accurate and reliable information to make better decisions.

Institutions are under constant pressure to provide better services for their students, faculty and staff. Many of them expect 24/7 responsiveness and access to information and services.�Some of these services include answers to billing questions, assistance with grade changes, and support during late registration or other petition processes. The key for a successful college or university to provide outstanding student and faculty services is to effectively and efficiently coordinate core business activities. This can be accomplished by combining university procedures with integrated business processes. SMART helps you implement service solutions that enable collaboration across business processes between necessary offices and locations, supporting more effective student and faculty service, increasing efficiencies, and lowering the total cost of ownership.