As quality initiatives and pay-for-performance become commonplace in the transformed healthcare economy, hospitals need to discover ways to better understand and improve the quality and safety of care provided to patients. Yet, many hospitals today face a level of dissatisfaction with their organizations’ ability to sustain the changes and to get the level of compliance needed by all of the roles that touch the patient and impact their safety and the quality of their care.

Although intentions are positive, our experience has told us that hospitals lack the internal resources necessary to improve the processes and affect the organizational and cultural obstacles that will impact sustainability. At SMART, we are partnering with a leading behavior management company, Stephan Associates, whose deep experience working at the strategy and micro level of hospital unit performance coupled with our data collection, reporting competencies and controls methodologies allow our combined efforts to take patient safety and quality to the next level.

Our Services Include:
• Patient Safety Culture Assessment
• Patient Safety Process Reviews
• Quality Data Reporting