Client
A global investment bank needed to ensure that a global IT outsourcing vendor agreement fulfilled audit and compliance requirements and that the vendor relationship was effectively managed under optimal SLA performance and accurate reporting.

Approach
SMART conducted an audit and compliance review of the global IT outsourcing contract, to determine whether terms and conditions as well as implemented processes and governance satisfied regulatory, audit and internal performance requirements and were aligned with business strategy.

SMART then conducted an organizational and process analysis of global vendor management processes related to managing SLA processes, performance tracking of service level agreements (SLAs); with regards to accuracy, timeliness and transparency of data.

Results
SMART presented a comprehensive audit report of global vendor management organization, vendor service delivery and of processes, controls. In a second phase, SMART designed an SLA assurance program; initially to be applied to the global IT outsourcing contract, but with the ability to extend to other outsourcing relationships.

Client
A global financial services company providing financial services across the globe had significant inefficiencies in the areas of cash collections and payables operations.

Approach
SMART initially performed a business analysis of finance and accounting challenge which included identifying the problem and recommending alternatives. SMART then developed functional requirements and modified business processes to mitigate cash and payables issues. It also provided program management support to the business group, directed internal technology groups and executed user acceptance testing. SMART also led the change management effort across the department including conduction training session and writing help desk manuals.

Results
The multinational company successfully implemented a business transformation changes. The changes resulted in faster turnover in cash collections and efficient payables operations.

Client
A global investment bank’s Global Markets Group needed to address merger-integration issues and automate and consolidate critical securities transaction-related processes across a number of different businesses.

Approach
SMART led a Global Markets Merger Task Force to address merger-integration issues, automating and consolidating key securities processes, and assisting in the development and implementation of key operating and reporting systems including Global MIS reporting, P&L reporting, Nostro reconciliation, Treasury reporting, Automated Daily Journal Entries; in accordance to regulatory, audit, and internal operational performance requirements.

Results
A significant reduction in manual effort, implementation of a series of critical systems to effectively manage major processes such as: Global MIS Reporting, Profit and Loss Reporting, Nostro Reconciliation, Treasury reporting within Foreign Exchange Operations group. Developed Profit and Loss Reporting system for the Emerging Markets group, as well as Audit Feedback Distribution the Wholesale Bank Controllers group.