The drive for cost and operations efficiency is relentless, with Business Process Outsourcing (BPO) more often being considered for front and back office functions. This includes IT services, call center operations, trade and payment processing, as well as selected equity research. With greater availability of skilled resources in low-cost locations like India, China, Eastern Europe, Brazil, considerable savings can be achieved together with improvements in quality and service delivery. Cost savings can then be applied to the bottom line, to fund research, business transformation or expansion.

SMART assists in the complete BPO life cycle; from creating the rationale for outsourcing vs. internal build-up and associated values, costs, and options; to sourcing strategy, vendor selection and negotiation; to designing the transition, retained organization and governance, continued monitoring of vendor and service performance; to periodic post-transaction and contract reviews and renegotiation.